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Web maintenance2021-10-05T20:30:47+02:00

Maintenance tasks and monthly technical support

MAKE MONTHLY PAYMENTS SO THAT YOUR WORDPRESS OR ONLINE PRESTASHOP STORE IS ALWAYS WORKING AT FULL PERFORMANCE AND WITHOUT WORRYING ABOUT ANYTHING

We carry out the monthly maintenance of your website in WordPress or Prestashop online store so that you do not have to worry about anything.

Nowadays, having a website or online store on the Internet requires periodic maintenance so that all its elements work correctly, fully optimized and the latest in technology and changes.

If you are not an expert in the field, maintaining your website can become a very complicated task and possibly generate serious incidents, optimization problems, and SEO worsening if changes are made without having knowledge. For this reason, it is essential to have our monthly web maintenance services. You will not have to worry about anything every month. We solve any incident, we provide you with urgent technical support 24 hours a day, 365 days a year, we make changes to your website or online store and we plan the supports to be carried out in the month and next months. In addition, every month we give you a status report of your website so that you know at all times how it is, the errors it has, the aspects to improve and any data related to the performance and security of your website.

Pay once a month and don’t worry about everything. Your business will always be running and fully optimized.

Web maintenance plans

WEB MAINTENANCE PLANS SPECIALLY DESIGNED FOR WEB SITES IN WORDPRESS AND ONLINE PRESTASHOP STORES

BASIC

100Monthly
  • 5 Technical supports
  • 3 CSS changes
  • 1 Module / Plugin Installation
  • 1 Module / Plugin update
  • Technical report
  • 25% discount on additional technical support
  • 1 year of permanence

PREMIUM

350Monthly
  • 10 Technical supports
  • 1 URGENT technical support
  • 5 CSS changes
  • 3 Module / Plugin Installation
  • 3 Module / Plugin update
  • 1 Platform update
  • Status monitoring
  • Technical report
  • 50% discount on additional technical support
  • 1 year of permanence

BUSINESS

650Monthly
  • 20 Technical supports
  • 5 URGENT technical supports
  • 10 CSS changes
  • Unlimited Installations of Modules / Plugins
  • Unlimited Module / Plugin Updates
  • Unlimited platform updates
  • Status monitoring
  • Technical report
  • 50% discount on additional technical support
  • 1 year of permanence

EXCLUSIVE

999Monthly
  • Unlimited Tech Supports
  • Unlimited URGENT technical supports
  • Unlimited CSS Changes
  • Unlimited Installations of Modules / Plugins
  • Unlimited Module / Plugin Updates
  • Status monitoring
  • Technical report
  • 1 year of permanence

FAQ

How long is each of the technical supports that are carried out within the plans?2021-09-24T00:25:47+02:00

Technical support tasks or CSS changes cannot last more than 1 hour each. If there are technical support tasks to perform longer than this time, they will be charged as additional technical support.

Can I contract a plan that is shorter than the minimum length of stay?2021-09-24T00:25:59+02:00

Maintenance plans have a minimum contracting period to prevent clients from contracting these plans only for the duration of the resolution of their incidents on the web and then unsubscribing.

To solve specific incidents without monthly payment commitment, we have at the disposal of any of our clients technical support hour packs

When dealing with maintenance plans, the works have to be done continuously and monthly. Even with or without incidents, when hiring a maintenance plan, you have us at your disposal, even in preventive matters with our daily monitoring system.

If I have a maintenance contract, can I change the plan?2021-09-24T00:32:06+02:00

If you already have a monthly maintenance plan with us and you want to change, there would be no problem. Below we explain each case:

Switch to a higher maintenance plan

In this case, the change is instantaneous and you will pay the monthly fee for the new plan. The terms of permanence will be extended to those corresponding to the new plan. If you have paid for the maintenance plan in advance, you would have to pay the difference in price between the two plans for the remaining time of what you had previously paid.

Switch to a lower maintenance plan

In this case, you have to finish exhausting the duration of the contracted plan to contract the new plan. The terms of permanence will become those of the new plan.

What is the procedure to cancel a maintenance plan?2021-09-24T00:34:29+02:00

You can cancel a maintenance plan after meeting the retention times, as long as it is requested 15 business days in advance .

You have to bear in mind that if you have paid the monthly fee, it will not be returned or the proportion of it, even if you have requested the cancellation before the end of the paid month.

Cause leave before the end of the stay time

Only for just cause of cessation of business activity, the client can unsubscribe before complying with the periods of permanence.

If the client requests the cancellation before complying with the period of permanence or incurs in defaults of the monthly fee, Liewebs will cease to provide maintenance service to the client from the moment it becomes aware of the situation. In addition, you will not be able to contract maintenance services again for a minimum period of 1 year as a penalty.

Any questions about our service?

Contact us and we will solve all your doubts in relation to this service and how to hire it. We will process your request in less than 24 hours.

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