Experts in Prestashop online stores. We provide Prestashop and Wordpress technical support services.

We resolve any error or web incident, we make modifications, emergency repairs, cleanings and web optimizations. We are available 24 hours a day to resolve the most urgent web incidents.

If you have a Prestashop online store or website in WordPress, or on another web platform, you can have this web support service. The Technical Support service is mainly aimed at resolving any type of issue on the website or servers. We are experts in Prestashop and WordPress platforms for more than 10 years, and we are up to date with the vast majority of bugs and bugs that usually appear on the websites of users of these platforms. We have a solution for all incidents and we try to resolve them in the shortest possible time.

In addition, our Technical Support service includes any type of custom jobs or modifications to your website.

Support work includes, but are not limited to, the following main tasks:

Resolution of all types of web and server incidents.
Troubleshooting modules or plugins and compatibility conflicts.
Troubleshooting databases.
Custom jobs at the customer’s request.
Web aesthetic changes.
Web and server configuration to optimize performance and troubleshoot configuration issues.

Once Technical Support is complete, you will be provided with a detailed report with the work performed,as well as backup attachments and material of interest.

Web support

How does the Technical Support service work?

You can hire our Technical Support services by the hour or buy a PACK of hours at a cheaper cost. Depending on the type of issue, you can choose between NORMAL or URGENT Priority.

Once you have contracted the service, you will have access to a service management panel where you will have contact with us at all times and you will have information about the status of the service.

How do I know how long it takes to hire so we can complete Technical Support?

Generally, the most common and simple errors, or the simplest modifications can be completed in 1 hour of Technical Support. However, it is common to encounter situations that require more time. For that reason, you can contact us before purchasing our services, so that you can advise yourself in advance and that you pay just for what you need.

You also have the option to purchase our Technical Support Hours PACKS at a cheaper price. This way you make sure you have enough time contracted for any support request.

Emergency technical support

If the incidence of your website is critical and occurs outside of business hours, we have at your disposal an emergency technical support service 24 hours a day, 365 days a year. Once this service is contracted, we will provide you with technical support immediately until the issue is resolved and your website becomes operational again.

This service is only available for situations generated by a serious incident affecting the essential functioning of the website and especially online stores. Because we know how to have your inoperative online store generates considerable economic losses.

We are one of the few companies nationwide that provides urgent technical support service 24 hours a day to any web platform

Phone support

If you need us to give you information about the use of your web platform, instructions to resolve any web issues or computer support, we have at your disposal our Telephone Technical Support service.

One of our experts will assist you in a phone call of a maximum of one hour to resolve your request.

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