PRESTASHOP MAINTENANCE PLANS

In this case, the customer has 2 options:

1. Cessation of technical support until the following month.
2. Pay the cost per hour of additional support with the discount indicated according to the maintenance plan contracted.

Maintenance plans have a minimum contracting period to prevent clients from contracting these plans only for the duration of the resolution of their incidents on the web and then unsubscribing.

To solve specific incidents without monthly payment commitment, we have at the disposal of any of our clients technical support hour packs

When dealing with maintenance plans, the works have to be done continuously and monthly. Even with or without incidents, when hiring a maintenance plan, you have us at your disposal, even in preventive matters with our daily monitoring system.

If you already have a monthly maintenance plan with us and you want to change, there would be no problem. Below we explain each case:

Switch to a higher maintenance plan

In this case, the change is instantaneous and you will pay the monthly fee for the new plan. The terms of permanence will be extended to those corresponding to the new plan. If you have paid for the maintenance plan in advance, you would have to pay the difference in price between the two plans for the remaining time of what you had previously paid.

Switch to a lower maintenance plan

In this case, you have to finish exhausting the duration of the contracted plan to contract the new plan. The terms of permanence will become those of the new plan.

You can cancel a maintenance plan after meeting the retention times, as long as it is requested 15 business days in advance .

You have to bear in mind that if you have paid the monthly fee, it will not be returned or the proportion of it, even if you have requested the cancellation before the end of the paid month.

Cause leave before the end of the stay time

Only for just cause of cessation of business activity, the client can unsubscribe before complying with the periods of permanence.

If the customer requests cancellation before the end of the term or if the customer fails to pay the monthly fee, Liewebs will stop providing the maintenance service to the customer as soon as it becomes aware of the situation and will proceed as stipulated in the commercial contract signed prior to the start of the service. In addition, you will not be able to contract maintenance services again for a minimum period of 1 year as a penalty.