On having a Spanish IP address, does this affect SEO for sales-oriented websites in other countries outside of Spain?
Having a website or online store hosted on our server located in Spain with a Spanish IP address does NOT affect SEO oriented to other countries outside of Spain. So you can have a website that is oriented to sales in another country and that does not lose positioning [...]
I have a Prestashop online store that consumes a lot of resources and has a lot of daily traffic. Are these servers adequate?
All our Hosting plans are configured on a high performance dedicated server. Therefore they are perfectly prepared to be able to support websites that consume many resources and have a high traffic index. In addition, all our Hosting plans are fully optimized for use with Prestashop and WordPress , [...]
Can I hire more resources once I have purchased the Hosting plan?
You can only expand the following resources without having to hire another superior Hosting plan: Dedicated IP addresses You can purchase these additional resources at the time of purchasing the Hosting plan. In case you want to expand the resources after acquiring the Hosting plan, you will have to [...]
Once the Hosting plan is contracted, do I have access to a specific panel to operate on the server?
Once the Hosting plan is contracted, you will have access to a control panel of the latest version of Plesk Onyx. In this panel you can configure and operate the entire server. As a customer, you have some restrictions and therefore some options will not be available for you [...]
Am I free to configure the server with the parameters I need?
We are used to receiving a "can't" for an answer, when we send a request to our hosting provider to configure a server parameter for us. This is because many hosting providers put their limitations for various reasons (security, avoid problems with other websites hosted on the same server, [...]
What happens if I do not want to renew the contracted Hosting plan or return the receipt from the bank?
Whenever you do not want to renew the Hosting plan that you have contracted with us, we recommend that you notify us in advance of the renewal date. In this way we can prepare and expedite the cancellation of the contracted services and cancel the sending of the bank [...]
Can I upgrade to a higher Hosting plan after having hired a lower category one?
Of course yes. If you have contracted a lower Hosting plan and later want to contract a higher one, you will only have to pay the difference between the price of the Hosting plan you want to contract and the proration of the amount you have paid for the [...]
Can the web hosting plan be paid monthly?
The monthly payment method would not be possible in our Hosting plans. Payment is made annually.
How long is each of the technical supports that are carried out within the plans?
Technical support tasks or CSS changes cannot last more than 1 hour each. If there are technical support tasks to perform longer than this time, they will be charged as additional technical support.
Can I contract a plan that is shorter than the minimum length of stay?
Maintenance plans have a minimum contracting period to prevent clients from contracting these plans only for the duration of the resolution of their incidents on the web and then unsubscribing. To solve specific incidents without monthly payment commitment, we have at the disposal of any of our clients technical [...]